FAQs

How do I know what size shirt to order?Please refer to each item's product page for size charts/measurements.

How long does it take for shirts to arrive?Standard shipping for orders in the contiguous US takes 5-10 business days. International orders usually take 2-3 weeks to arrive depending on the destination and customs processing.

What shipping method do you use?Standard shipping for orders in the United States are shipped via USPS First Class Mail with tracking. International orders are shipped via USPS First Class International Mail.

How much does shipping cost?It depends on your country and the size/weight of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Do you ship internationally?Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

How secure is this store?This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What forms of payment do you accept?We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.

Do I need a PayPal account to purchase from this store?No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What is your return policy?Our goal is 100% customer satisfaction. Unworn items can be exchanged within 15 days of delivery. We only accept exchanges. Returns for exchange must be postmarked within 15 days of delivery. Please email us at trufreedomgear@gmail.com with the reason for your exchange and what size/product you'd like to exchange it for. Once we receive your returned item, we will process and send out your exchange. If you have further questions please contact us via the email provided above.

Returns should be mailed to:Tru Freedom
Attention: Returns
11119 Camarillo Street #109
North Hollywood, CA 91602

For additional information about Tru Freedom, please use the contact form or email trufreedomgear@gmail.com.